FAQ

Getting started with Rolla Casino is quick and easy. Simply click on the “Sign Up” button on our homepage and fill in the required information, including your email address, preferred password, and state of residence. Once you've completed the form, check your email for a verification link—clicking this will activate your account. You can then log in and begin exploring our games and promotions. Remember, you must be at least 18 years old and reside in an eligible state to play. If you have any issues during sign-up, our support team is here to help.

Rolla Casino welcomes new players with a generous 30-Day Welcome Pack—no deposit required! Simply register and log in each day to claim 250,000 Gold Coins and 1 Sweeps Coin, totaling up to 7.5 million GC and 30 SC over your first month. For those looking to boost their balances even more, the first-purchase bonus offers 1.5 million GC plus 30 free SC for just $9.99 during your first hour after registration. No bonus code is needed for either offer. Be sure to check the promotions page for the latest deals and details.

You don’t need a bonus code to claim Rolla Casino’s no deposit welcome offer. Just sign up and you’ll automatically become eligible for daily Gold Coins and Sweeps Coins during your first 30 days. This means you can start playing and winning without spending a dime. Keep in mind, bonus availability and terms can change, so always review the latest promotions or sign in for the freshest offers. If you ever see a special code pop up in your email or on the site, follow the instructions to redeem it directly from your account.

Rolla Casino operates under a sweepstakes model, so you’re never required to make a purchase to play. However, you can buy Gold Coins with MasterCard or Visa to enjoy extended play, often bundled with bonus Sweeps Coins. When you win with Sweeps Coins, you can redeem your winnings for cash (via bank transfer or Skrill) or gift cards. The minimum redemption is 100 SC for cash or 50 SC for gift cards. To request a payout, head to your account menu and follow the redemption instructions. All transactions are secured and processed promptly.

Wagering requirements specify how many times you need to play through bonus Sweeps Coins before redeeming them for prizes. At Rolla Casino, the standard playthrough is just 1x for SC—meaning if you win 30 SC through a bonus, you only need to wager 30 SC before you can request a redemption. Some other bonuses, like cashback, may have higher requirements (e.g., 10x). Always check the terms and conditions for each offer to understand how much you need to play before cashing out. This keeps things fair and transparent for all players.

Absolutely! Rolla Casino is fully optimized for mobile play. You can access all games, bonuses, and account features directly from your smartphone or tablet’s browser—no app download needed. Whether you’re spinning slots, joining live casino tables, or redeeming rewards, the mobile experience is smooth, secure, and just as fun as on desktop. If you encounter any display or loading issues, try refreshing your browser or clearing the cache for best performance.

Rolla Casino offers a diverse library of slots and casino games, featuring top providers like Hacksaw Gaming, Pragmatic Play, Betsoft, Bgaming (Softswiss), RubyPlay, Octoplay, and 3 Oaks. You’ll find popular titles such as Le King Slots, Coin Express, Mystery Motel, My Lucky Number, Om Nom, and many more. Enjoy everything from classic fruit machines to modern video slots with bonus rounds, jackpots, and free spins. New games are added regularly, so there’s always something fresh to try.

Rolla Casino operates under a sweepstakes model, making it legal and accessible in most US states and Canada (excluding Quebec). Currently, play is restricted in Connecticut, Idaho, Michigan, Montana, Nevada, New York, and Washington. You must be at least 18 years old and physically located in an eligible region to participate. Rolla Casino follows all applicable laws and regulations, creating a safe, fair, and transparent environment for every player.

Before redeeming Sweeps Coins for cash or prizes, Rolla Casino requires players to complete a Know Your Customer (KYC) verification. This process ensures your identity, age, and eligibility, helping to prevent fraud and underage play. You’ll be asked to upload a valid government-issued ID (like a driver’s license or passport) and, in some cases, proof of address. The verification process is secure and usually completed within a couple of business days. Once verified, you can enjoy smooth and speedy redemptions.

If you run into a technical problem—such as games not loading, account access issues, or transaction errors—start by refreshing your page or clearing your browser cache. Make sure your internet connection is stable and your browser is up to date. If the issue persists, reach out to Rolla Casino’s support team via live chat or email at support@rolla.com. Include as much detail as possible (screenshots help!) so they can resolve your problem quickly.

Your well-being is a top priority at Rolla Casino. The site provides several responsible gambling tools to help you stay in control, including deposit limits, time-out options, and self-exclusion features. You’ll find these settings in your account dashboard. If you ever feel your play is getting out of hand, reach out to customer support for guidance and additional resources. Remember, gambling should always be fun—never play beyond your means.

Rolla Casino uses advanced security protocols and encryption technology to safeguard your personal and payment data. All transactions are processed using industry-standard SSL encryption, and your account details are stored securely in compliance with data protection laws. The casino’s team regularly reviews security measures to ensure your information is never compromised. You can play with confidence knowing your privacy and funds are always protected.

Rolla Casino offers fast and friendly customer support through live chat and email. The live chat feature is available directly on the site for instant assistance, while email inquiries can be sent to support@rolla.com. The support team is ready to help with anything from account questions and bonus terms to technical troubleshooting and responsible gambling advice. Don’t hesitate to reach out—they’re here to make your experience smooth and enjoyable.